Commonly Asked Questions

What are your Purchase Terms?


We (KB Cubed LLC) are implementing the following policy due to the small but significant number of folks holding small business owners hostage for freebies, we needed to do something about it.

All orders placed through this website shipped to NJ addresses are subject to NJ State Sales Tax. NO EXCEPTIONS.


Our terms are as follows: ALL SALES ARE FINAL. NO RETURNS FOR BUYER'S REMORSE, WRONG ITEM OR "JUST DON'T LIKE IT" . We reserve the right to refuse service to anyone for any reason.


We apologize that at this time we are only able to ship Ed Fong Antennas to addresses located in the 50 US States and the District of Columbia. TBJ antennas may have additional geographic shipping limitations. Please check with us for details.


All returns must be authorized by us with a Return Merchandise Authorization (RMA) Number issued by us. Returns without valid RMA may neither be accepted nor acknowledged by us.


Buyer is responsible for return shipping as well as any damage or loss sustained during transportation from their location to us. We recommend the buyer to adequately insure the return shipment.


What are your Warranty Terms?


All antennas by Ed Fong (DBJ and TBJ) come with lifetime warranty against defects - Customer must contact us in advance to seek authorization and pay return postage as per Ed's policy.


All radios carrying serial numbers come with one year warranty from defects either through us or our depot located in the US (as directed by our option). Compactenna antennas come with one year warranty against defects ONLY. All other items come with 90 day warranty against defects. We reserve the option to either repair or replace an item found defective with either new or refurbished unit.


All returns will be considered on a case-by-case basis. If authorized, we may assess minimum of 20% restocking fee depending on received condition. Our decision will be sole and final.

Unless otherwise noted, Warranty is limited to the 50 US States and the District of Columbia.


Additional Terms For DMR Radios

We will provide programming software for radios we sell free of charge via internet link for file download from our suppliers. We may charge up to $5.00 media fee to place the installed version programming software on CD/DVD removeable media and up to $10.00 media fee on USB flash drive. We make every effort to check for virus or malware on media we provide but ultimately buyer is responsible for keeping their equipment protected from any type of malware infection.

Manuals are provided online free of charge by the manufacturer. Buyer may also consult the various blogs, support groups and video platforms to learn about the many modes of operation and functionality of the unit. We are not responsible for content provided by others.

All programming including code plugs are considered intellectual property. Such items are NONRETURNABLE and NONREFUNDABLE. Code plugs are provided on a best-effort basis based on public information and owner/operator feedback: If an error is detected or brought to our attention by the purchaser within 90 days of sale, we will apply corrections and send purchaser a revised copy via e-mail free of charge. We are not responsible for any issues arising from repeater-side issues including but not limited to: Repeater out of range due to distance or terrain; Repeater off-air; repeater off-line; private/unauthorized talk groups or time slots.

Code plug purchase does not include programming software installation or usage. As an optional service, we provide one-on-one phone support for installing programming software on your PC or programming your radio using the programming software at a rate of $50 per 20-minute period minimum duration.


Statement Regarding Firmware Update/Modification

From time to time the manufacturer may provide firmware updates to the radio. We generally do not encourage buyers to update their radio firmware. Please be advised that a radio disabled after firmware update (or "bricking") is always considered out-of-warranty service. We may assess a minimum $50.00 repair fee to revert the radio to its shipped configuration.

NOTE: Customers who attempt to bypass, modify, reverse engineer, hack or otherwise attempt to alter any radio purchased from us from its original specifications with the use of hardware or software mechanisms do so at their own risk. We will not warranty this radio if you attempt to alter it in any way.

Shipping

Unless otherwise noted, our preferred shipper is the United States Portal Service (USPS). If you have known issues with receiving packages from our shipper, please let us know. If you have an alternate shipping address, please let us know. Please be advised that our policy is to ship to the verified address as determined by our payment processor. We are not responsible for shipper delivery issues. If the package is returned to us due to shipper delivery issue, you are responsible for all shipping fees for subsequent attempts. We reserve the option to refund your purchase price less shipping charge for attempt(s) we already made. Under no circumstances are we responsible for package(s) marked by the shipper as delivered. Under no circumstances are we responsible for packages redirected by the recipient or by the carrier.

Delivery

Our delivery area is limited and subject to change at any time. We reserve the right to refuse delivery and revert to our shipper for any reason. We only deliver to verified address provided by our payment processor. Individual aged 18 or over must be present to accept delivery. If we are present at delivery address and no one is available to take delivery, we will declare failed delivery incident. We reserve the right to refund the buyer 100% for the current sale and block/cancel all future sales due to failed delivery incident.

Pickup/Meetup

Our meetup area is limited and subject to change at any time. Buyer must be at the agreed upon time and location to pick up their purchased item. We reserve the right to refund the buyer 100% for the current sale and block/cancel all future sales due to no-show at meetup.

Legal

We reserve the right to revise the terms and conditions of this Agreement at any time. Any such revision will be binding and effective immediately upon posting of the revised Agreement on our web site. Your continued use of our site constitutes agreement to any revision of the terms and conditions of this Agreement.

Governing Law

This Agreement shall be governed in all respects by the laws of the United States of America and by the laws of the State of New Jersey. Each of the parties irrevocably consents to the exclusive personal jurisdiction of the federal and state courts located in New Jersey, as applicable, for any matter arising out of or relating to this Agreement, except that in actions seeking to enforce any order or any judgment of such federal or state courts located in “New Jersey”, such personal jurisdiction shall be nonexclusive.